Last updated: October 18, 2026
Welcome to the support page for Tower Balancer: Fruit & Spooky and our other mobile games and apps. If you’re experiencing issues, have questions, or just want to provide feedback — we’re here to help!
For all support inquiries, please email us at:
Email: support@kolotii.com
A: Please email us with:
A: We do not directly collect or store any personal information. However, third-party ad networks may collect certain data (such as advertising identifiers like IDFA) when ads are shown. You can read our Privacy Policy for full details.
A: No. Our games are designed to work offline unless stated otherwise.
A: Collect coins while you dig down the tower, then open the character screen (basket icon on the main screen). Every character is unlocked with coins earned by playing, or picked in the Shop for coins.
A: No. Tower Balancer has no in-app purchases. The game shows ads between rounds, and optional rewarded videos give double coins or a second chance.
A: Yes. Make sure you are signed in with the same Apple Account you used to buy it, then tap Restore Purchases in the game’s Settings. If it still doesn’t appear, email us and we’ll help.
We love hearing from you! If you have a feature idea or improvement suggestion, send us a message and we’ll consider it for future updates.
We typically respond within 1–2 business days. Thank you for your patience and support!
This support page is maintained by Maksym and the team.